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Yottabyte Services · AI / Agentic

AI process consulting for operators

Most businesses know AI could save them time and sharpen decisions — but don't know where to start. Yottabyte Services closes that gap: we automate the tasks slowing your team down and turn your data into the clear, decision-ready reports leadership actually reads. Built for teams from five people to five hundred, including Microsoft M365 shops. Ready to see where AI could save you the most time this quarter? Book a 20-minute process review.

Book a 20-minute review Request a Help Desk automation demo
yb / orchestration — help desk tier 1 · deterministic INBOUND QUEUE ONBOARDING New hire: accounts and licenses classified ACCESS SharePoint site access resolved ACCESS Teams channel request in progress ONBOARDING Equipment and M365 setup queued UNCLEAR Request outside defined scope to a person PASSWORD Password reset later phase PIPELINE Intake Classify Action Log Human fallback RULE · ACCESS_REQUEST when type = "access_request" verify manager approval grant group membership notify requester · write log else → human_fallback AUDIT LOG 09:14:02 intake ticket received 09:14:03 classify access_request 09:14:05 action approval verified 09:14:06 action group membership granted 09:14:06 log entry written 09:16:40 intake ticket received 09:16:41 classify unknown type 09:16:41 fallback routed to a person 09:16:42 log context attached 09:21:08 classify onboarding 09:21:10 action accounts created 09:21:11 action licenses assigned 09:21:11 log entry written 09:14:02 intake ticket received 09:14:03 classify access_request 09:14:05 action approval verified 09:14:06 action group membership granted 09:14:06 log entry written 09:16:40 intake ticket received 09:16:41 classify unknown type 09:16:41 fallback routed to a person 09:16:42 log context attached 09:21:08 classify onboarding 09:21:10 action accounts created 09:21:11 action licenses assigned 09:21:11 log entry written

At a glance

Built for
Teams of 5–500
First step
20-minute process review
First pilot
One ticket type
Response time
Within one business day

What we do

Three places AI earns its keep.

01

Automate the work slowing the team down

We map one real process, find the repetitive steps, and automate them with clear rules and a person in the loop.

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TARGET WORKFLOW · DRAFT Request received Look up records AUTOMATE Approve PERSON Update systems AUTOMATE Notify requester AUTOMATE automated step human checkpoint

02

Decision-ready leadership reporting

Recurring reports built from your own data, with AI-assisted analysis. Short enough to read. Clear enough to act on.

Read more
WEEKLY LEADERSHIP REPORT THE ANSWER Request volume is up; one queue needs attention. TREND · LAST 8 WEEKS EXCEPTION Access queue aging NEXT STEP Decide by Friday

03

Help Desk-to-Service automation

Inbound requests become completed service actions: classified, resolved or escalated, and logged.

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CLASSIFIED RESOLVED TO A PERSON ONBOARDING New hire accounts ACCESS Shared mailbox ACCESS SharePoint site ONBOARDING M365 license UNCLEAR Out of scope ACCESS Teams channel EVERY MOVE IS LOGGED

All four service lines

Who this is for

Operators who need results they can explain.

  • 01

    Teams of 5–500

    Large enough to feel the drag of manual work. Small enough to change one process at a time.

  • 02

    Help desk and support queues

    Shared inboxes and ticket queues where routine requests wait on the one person who knows the steps.

  • 03

    Leadership reporting cadences

    Weekly and monthly reports that take too long to assemble and too long to read.

  • 04

    Microsoft M365 shops

    Teams already on Copilot, Power Platform, and Teams workflows who want those tools doing real work.

How we start

Small first step. Measured pilot.

  1. Step 1: 20-minute process review

    You describe the processes slowing the team down. We identify where AI could save the most time.

  2. Step 2: Target workflow

    We map one process end to end and design the automated version, including where a person stays in the loop.

  3. Step 3: Pilot on one ticket type

    We automate a single high-volume request type first. It is measured, logged, and easy to explain to leadership.

See the full method

Find out where AI could save the most time this quarter.

Twenty minutes. One process. A clear next step.

Book a 20-minute review Request a Help Desk automation demo